Privacy Policy

Information We Collect

When you fill out a form on our website, contact us, or enquire about our services, we may collect:

• Your name
• Your phone number
• Your email address
• Any additional details you choose to share with us, such as the nature of your enquiry

We only collect information that you voluntarily provide to us through our website, contact forms, or lead forms on third-party platforms (such as Meta/Facebook lead ads).

How We Use Your Information

The information you share with us is used solely to:

• Respond to your consultation requests or enquiries
• Get in touch with you regarding our healthcare services
• Understand your requirements so we can assist you better
• Improve our services and the experience we offer on our website

We do not use your personal information for any purpose beyond what is described in this policy without your consent.

Data Security

We take reasonable administrative and technical measures to protect the personal information we collect from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Access to your information is limited to authorised personnel who need it to respond to your enquiry.

While we take reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Platforms & Meta Lead Forms

We may run advertising campaigns on third-party platforms such as Facebook and Instagram (Meta) using lead generation forms. When you submit your details through such a lead form, that information is shared with us by the platform so that our team can follow up with you.

These third-party platforms have their own privacy policies governing how they handle your data, and we encourage you to review them separately. We are only responsible for how we use the information once it reaches us.

Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Your information may only be shared with:

• Team members or staff at OSVI Healthcare who need it to respond to your enquiry
• Service providers who help us operate our website or manage communications, bound by confidentiality obligations
• Authorities, where required by law or to protect our legal rights

Your Rights

You have the right to:

• Ask us what personal information we hold about you
• Request corrections to any inaccurate information
• Request that we delete your personal information from our records
• Withdraw your consent for us to contact you at any time

To exercise any of these rights, simply reach out to us using the contact details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: